2024 Terms and Conditions
All registration for any D&D in a Castle event in 2024 is governed by the below terms and by registering for any such event the purchaser agrees to abide by the same. For previous versions of terms and conditions, please email support@dndinacastle.com.
Payments, Cancellation and Refunds
Full refund within 7 days of purchase: Tabletop Vacations Inc. (TVI) will provide a full refund of any amounts paid to TVI for registration and/or accommodation at the event, including any deposit paid by the guest, provided the request for refund is made within 7 days of registration. Refund requests pursuant to this Condition must be made by email to contact@dndinacastle.com.
Other than as set out herein, registration and all upgrades are non-refundable and cannot be exchanged for credit.
Registration can be transferred to another person for a fee of $250.
Refund Protection Program: We offer on our site an optional Refund Protection Program at additional cost. This program makes all monies fully refundable up until the event itself for a surcharge (as long as you meet the REFUND TERMS & CONDITIONS of the policy).
a. You must purchase this refund protection separately for each individual attending
b. The terms of the policy cover specific reasons for cancellation, including some (but not all) covid-related situations, please read the terms and conditions carefully.
c. Note that we will not provide refunds for lack of consideration of current restrictions (i.e. not getting a covid test before traveling if required).
Guests may choose their Dungeon Master (“DM”) by purchasing the DM Selection Upgrade for that DM, subject to space at that DM’s table, which is limited to 6 guests.
Any guest who does not purchase a DM Selection Upgrade before 60 days prior to the Event will be assigned at the discretion of TVI to the campaign of one of the DMs listed as a Campaign DM at the Event.
Guests registering within 60 days of the Event may purchase a DM Selection Upgrade at time of registration.
Dungeon Master selection is non-refundable except as part of a registration refund as set out herein. To transfer to a new DM, or to Hardcore Mode, the guest forfeits any previously paid DM selection fee and must pay the selection fee again for the new table they are transferring to. Transfers are always subject to space at the table being transferred to. Transfers requests within 60 days of the Event will be at the discretion of TVI to allow.
Event Cancellation: If TVI cancels the event, or the registration of a guest, the liability of TVI is limited to the refund of amounts paid by or on behalf of the guest towards registration and/or accommodation at the Event, including all upgrades.
DM Cancellation: If a DM is no longer able to attend the Event, guests registered at that DM’s table will have the option of selecting a different DM at the Event, subject to space, or receiving a refund of the DM Selection fee only. No refunds will be made of registration fees or upgrades other than DM Selection in the event of a DM Cancellation.
Liability
TVI makes no representations or warranties regarding the DMs, the GMs, the NPCs, the Venue, the service-providers or the other guests at the Event and TVI is not responsible for any loss or damage caused by any DM, GM, NPC, any Venue or Venue staff member, service-provider or guest at the Event.
TVI shall provide one shuttle to the Castle from a location and at a time fixed by TVI in its sole discretion.
TVI shall provide one shuttle from the Castle to a location and at a time fixed by TVI in its sole discretion.
TVI shall advise all guests by email of the time and location of each shuttle at least 30 days prior to the event.
The shuttle shall have capacity for all guests of each round of the Event.
TVI shall not provide compensation for any other form of transportation taken by guests who do not ride the shuttle to or from the Castle.
Venue
No persons other than registered guests of the Event are permitted at the Venues during the Event, except with permission of TVI.
Guests may not bring outside food or drink onto the premises of the Venues without consent of TVI.
Guests may not vend, give away or promote in any way any goods or services during the Event to either guests or Dungeon Masters without consent of TVI.
Media and Photography
Guests may take photographs or video for personal use only, subject to Condition 3 under Media and Photography, below.
Guests may record or share images or video of the Dungeon Masters present at the Event only with the permission of the Dungeon Master.
TVI hereby gives notice that common areas of the Venues will be considered public spaces for the purpose of media capture such as video and photography, and that such media may be used by TVI or its sponsors or affiliates for commercial or other purposes. Registration and attendance at the Event shall be taken as consent by guests to such use of their image and waiver of any right to compensation in connection with such use and as consideration for attendance at the Event. No unilateral revocation of such consent shall be taken to override this condition unless expressly accepted in writing by TVI.
Indemnity and Risk
Guests shall indemnify and save harmless TVI, their employees, heirs or assigns, for damage or loss of any kind, caused by the actions of the guest, whether negligent, willful or otherwise.
Guests assume the risk of all activities in which they elect to participate in connection with the Event.
TVI and their employees, heirs or assigns, are not responsible for any loss or damage to property or person during or as a result of the Event.
Harassment & Removal Policy
Our overnight events involve long periods of time for guests in close quarters. As such, Tabletop Vacations Inc (“TVI”) takes responsibility for the comfort and enjoyment of all guests seriously and reserves the right to take action to ensure a safe and welcoming atmosphere for all guests.
Guests agree to treat all players, DMs, staff, volunteers, and all others present at or participating in the event with respect, courtesy and goodwill.
Harassment and unacceptable behaviour by a guest, whether towards other guests, Dungeon Masters, staff or volunteers of either the Venues or the Event, constitute a breach of contract by the guest and will not be tolerated.
Harassment and unacceptable behavior include, but are not limited to the following:
Repeatedly ignoring requests from your DM and other players to change your, or your character’s behavior.
Unwanted physical touch or sexual advances or remarks towards another player or their character, in-game or out-of-game.
Racist, sexist, homophobic, or other hate speech.
Use or dealing of illegal drugs.
Gross intoxication.
Repeated disregard for the terms and conditions contained herein.
TVI reserves the right to limit or terminate the participation of any guest whose conduct is seriously impacting the safety or comfort of other guests.
Anyone engaging in harassing or unacceptable behaviour may be required to leave the room, or their campaign, or the Event itself, and if so, will forfeit any right to refund of any costs or any compensation whatsoever for their loss of participation or the manner of their removal.
TVI maintains the sole responsibility for deciding if guests and players should be removed from the event or from their campaign or from the room they are in, and will contract the use of security staff to ensure a safe and swift removal if necessary.
Health and Safety Protocols
TVI is committed to the health and safety of all attendees. Measures against the spread of infectious diseases will adhere to the protocols set forth by the leading recognized public health authority in the country where the event is held.